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Inspiring Improvement – Lean Six Sigma Efforts at USPS

In Improvement Management, Six Sigma by Frances DonnellyLeave a Comment

The staff members leading the Lean Six Sigma initiatives in any organization are pretty busy people. They also seem to be people with a great dedication to sharing knowledge and encouraging other organizations to find ways to benefit from the Lean Six Sigma philosophy. One of the indicators of this trend is their willingness to take time to present information …

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What Single Word Leads to Improved Performance?

In Improvement Management by Frances DonnellyLeave a Comment

In the Quality Management world, it is an accepted belief that people lack confidence in instructions for a given task when they don’t fully understand the value of or reason for the required actions. Therefore, it is important to build into our processes and instruction sets the explanations for the actions we are defining and the methods to confirm that …

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The Inevitability of Digital Transformation

In Improvement Management, Readiness, Scaling for Growth by Frances DonnellyLeave a Comment

At the inception conference for Microsoft’s Envision this past week in New Orleans, digital transformation was at the heart of CEO Satya Nadella’s keynote address. Anyone not present for the keynote or not particularly focused on the software industry could be forgiven for wondering why a speech was delivered about transferring your photos or music to digital media. After all, …

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When Convergence Evaporated

In Convergence, Events, Improvement Management by Frances DonnellyLeave a Comment

When Convergence Evaporated, What Did We Gain? For the last ten years the first quarter of my team’s calendar year has been heavily focused on wrapping up final details and preparing for Microsoft’s event, Convergence. For us the planning effort begins almost as soon as the previous year’s event ends. So one might think that Microsoft’s recent announcement – Convergence …